Zammad
New account creation
New ticket creation
Ticket management
Ticket assignment
New account creation
To create a new account on Zammad, you have to go on this link http://support.nanoxplore.com and follow instructions
New ticket creation
To create a ticket on Zammad, a new account needs to be activated.
Once the new account is activated, you just have to follow instructions on Zammad platform.
Ticket managment
The ticket can be filtered or searched by key words.
Ticket assignment
The ticket can be assigned to FAE who is in charge of your account.
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