Zammad

 

  1. New account creation

  2. New ticket creation

    1. Ticket management

    2. Ticket assignment

 

New account creation

To create a new account on Zammad, you have to go on this link http://support.nanoxplore.com and follow instructions

 

New ticket creation

To create a ticket on Zammad, a new account needs to be activated.

Once the new account is activated, you just have to follow instructions on Zammad platform.

 

Ticket managment

The ticket can be filtered or searched by key words.

 

Ticket assignment

The ticket can be assigned to FAE who is in charge of your account.

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